At Resume Craft, we strive to provide our customers with exceptional service and support. We understand that circumstances may arise where you need to cancel your subscription or request a refund. Please review the following policy regarding cancellations and refunds:
1. Subscription Cancellation:
Customers can cancel their subscription at any time by accessing their account settings within the Resume Craft platform or by contacting our customer support team.
Customers can cancel their subscription at any time by accessing their account settings within the Resume Craft platform or by contacting our customer support team.
We do not impose any cancellation fees or penalties for terminating your subscription.
2. Refund Policy:
We offer a 30-day money-back guarantee for new customers who are dissatisfied with our service. This guarantee applies to the initial purchase of a subscription plan.
To request a refund within the specified guarantee period, customers must contact our customer support team and provide a reason for their dissatisfaction.
Refunds will be processed using the original method of payment and may take up to 7-8 business days to reflect in the customer's account.
After the expiration of the refund period, all payments made to Resume Craft are considered non-refundable, including subscription renewals and additional purchases.
3. Exceptional Circumstances:
We understand that there may be exceptional circumstances beyond the customer's control that warrant consideration for a refund outside of the standard refund policy.
Requests for refunds due to exceptional circumstances will be reviewed on a case-by-case basis by our customer support team.
Examples of exceptional circumstances may include service outages, technical issues, or extenuating personal circumstances.
4. Changes to Subscription Plans:
Customers have the flexibility to upgrade or downgrade their subscription plan at any time through their account settings.
Any changes to subscription plans will be reflected in the next billing cycle and may result in adjustments to the subscription fee.
5. Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please don't hesitate to contact our customer support team at contact@resumecraft.com
Note: This cancellation and refund policy is subject to change at the discretion of Resume Craft. Any updates or revisions to the policy will be communicated to customers via email or through our website.
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